Supervisor Front Office
Emersia Hotel & Resort
Responsibilities
- Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- Schedule, assign daily work, lead pre-shift meetings, inform and train team members
- Monitor, observe and assist in evaluating team member performance
- Monitor lobby traffic and adjust staffing accordingly
Requirements
- Male
- Age 25-32 year
- Minimum D3 preferably education Tourism / Hospitality
- Can operate the program MS Office
- Able to work shift system
- Willing to work in Bandar Lampung
- Strong communication and leadership a foreign language
- minimum of two years experience
EMERSIA HOTEL & RESORT
Jl. Wolter Monginsidi No. 70, Teluk Betung Utara, Pangajaran
Email : hrm@emersiahotel.com
